Icon Image
Easy Returns
Icon Image
Secure Checkout
Icon Image
Product Warranty
Icon Image
Money Back Guarantee

FAQ's

Why choose The Brew Atelier?

We focus on:
Premium espresso equipment
Trusted supplier partnerships
Clean, curated product selection
Customer-first experience

Do you offer free delivery?

Yes, we offer free UK delivery on most orders.

Larger commercial machines may require specialist delivery, and this will be clearly shown at checkout.

How long does delivery take?

Delivery times vary depending on the product:
In-stock items: 2–5 working days

Special order / premium machines: 5–14 working days

We’ll always keep you updated with tracking details once your order is dispatched.

Are your espresso machines brand new?

Yes — all our machines are brand new and sourced from authorised suppliers.

We do not sell refurbished or used equipment.

Do your products come with a warranty?


Absolutely.

All machines come with a manufacturer’s warranty, typically ranging from 1 to 2 years depending on the brand.

Can I return my order?


Yes, we offer a 14-day return policy.

Items must be unused and in original packaging. Return shipping costs may apply.

Do you offer installation or setup support?

For commercial machines, we can guide you on setup and may recommend trusted installation partners.

For home machines, setup is straightforward and instructions are included.

Do you ship internationally?


Currently, we primarily serve customers in the UK.

If you’re located outside the UK, please contact us before ordering.

Can I get help choosing the right machine?


Of course.

Whether you're a home enthusiast or setting up a café, we’re happy to help you choose the right equipment.

Are your prices competitive?


We work directly with trusted suppliers to offer high-quality machines at competitive prices, without compromising on service.

Do you offer financing or payment plans?


We may offer flexible payment options at checkout depending on availability.

More options will be added as we grow.