Shipping policy
Order Processing
All orders are carefully reviewed and processed to ensure accuracy and availability.
- Orders are typically processed within 1–3 working days
- Once confirmed, your order is prepared for dispatch from our supplier network
- You will receive a confirmation email once your order has been accepted
Delivery Timeframes
We aim to deliver your order as efficiently as possible.
- Standard delivery: 3–7 working days
- Larger or commercial machines may require additional handling time
- Delivery times may vary depending on product availability and location
Shipping Method
We work with trusted courier partners to ensure safe and secure delivery.
- All orders are fully tracked
- Tracking details will be provided within 24 hours of dispatch
- Deliveries may require a signature upon arrival for high-value items
Shipping Costs
- Shipping costs are calculated at checkout where applicable
- We may offer free UK delivery on selected products or promotions
Delays
While we strive to meet all delivery timeframes, delays may occasionally occur due to:
- Supplier availability
- Courier issues
- High demand periods
If there are any significant delays, we will notify you promptly.
Damaged or Lost Items
We take great care in packaging your order.
If your item arrives damaged or does not arrive:
- Please contact us within 48 hours of delivery
- Provide clear photos of any damage
- Email: info@thebrewatelier.com
We will work quickly to resolve the issue.
Contact Us
If you have any questions about shipping, please contact us:
📧 info@thebrewatelier.com